Refund policy

Returns & Refunds

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or provide refunds for products that have been opened, used, or tested.

If you have changed your mind about your purchase, we may accept a return for store credit only, provided the product is unopened, unused, in its original packaging, and in the same condition in which it was received.

Return Conditions

• Items must be returned within 14 days of delivery.
• Products must be unopened, unused and in their original packaging.
• Products that have been opened, used, tested, damaged or altered cannot be returned.
• No refunds will be issued for change-of-mind purchases. Approved returns will be issued as store credit only.
• Customers are responsible for return postage costs for change-of-mind returns.
• We recommend using a tracked postage service, as we cannot be responsible for items lost or damaged during return postage.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us at hello@formbeautyau.com within 7 days of receiving your order, including your order number and photos of the product. We will assess the issue and work with you to find an appropriate resolution.

Please note: Nothing in this policy excludes or limits your rights under Australian Consumer Law. Where a product is faulty, unsafe, not fit for purpose or does not match its description, you may be entitled to a remedy under Australian Consumer Law.