Shipping Policy

At formebeauty, we want your order to arrive safely and as quickly as possible. Please read the information below before placing your order.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, promotions or periods of high order volume, processing times may take slightly longer. We will do our best to keep you updated if there are any significant delays.

2. Shipping Within Australia

We currently ship orders Australia-wide using Australia Post.

Available shipping options and costs will be displayed at checkout based on your delivery address and selected shipping method.

Delivery times are estimates provided by the postal service and may vary depending on your location, the shipping method selected and circumstances outside our control.

3. Express Post

If Express Post is selected at checkout, your order will be sent using Australia Post's Express Post service.

Please note that selecting Express Post does not change our order processing time. Orders will still require 1–3 business days to be processed before dispatch.

4. Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

You can use the tracking information provided to follow the progress of your delivery through Australia Post.

5. Incorrect Delivery Information

Please ensure your delivery address is correct before completing your order.

formebeauty is not responsible for orders delayed or returned due to an incorrect or incomplete delivery address provided by the customer.

If an order is returned to us due to an incorrect address, additional postage costs may apply to have the order resent.

6. Delays & Lost Parcels

Once your order has been dispatched, delivery is handled by Australia Post. While we will do our best to assist with any delivery issues, we cannot guarantee delivery timeframes or be responsible for delays caused by Australia Post, weather, natural disasters, public holidays, incorrect addresses or other circumstances outside our control.

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please contact Australia Post directly and contact us at hello@formebeautyau.com so we can assist where possible.

If a parcel is confirmed as lost in transit, we will work with the shipping provider to investigate the matter and determine the appropriate resolution.

7. International Shipping

At this time, formebeauty ships within Australia only. International shipping may be offered in the future.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

formebeauty
Email: hello@formebeautyau.com